Business Analyst

Trilyon, Inc. has been providing comprehensive global workforce solutions and staffing services for over 16 years. The Info Systems Client Services Analyst I will support the business analysis needs for Managed Care Administration, partnering with various stakeholders to gather and document business and functional requirements.

Responsibilities:

• Conducting interviews, workshops, surveys, site visits, workflow analysis, use case development, process mapping, and business requirements documentation
• Help reconcile conflicting information
• Clarify true business needs
• Translate technical issues into business language
• Support application and process issue resolution
• Contribute to continuous service improvement efforts

Requirements:

• Bachelor's degree or equivalent education/experience
• Experience with business requirements gathering, documentation, and functional specifications
• Experience with workflow analysis, data flow modeling, functional decomposition, and use cases
• Ability to translate business requirements into functional requirements and system/process solutions
• Experience partnering with business relationship owners, IS delivery teams, SMEs, and customers
• Proficiency in presentation, word processing, spreadsheet applications, and standard analysis tools
• Ability to work independently with moderate direction and collaborate across departments
• Strong verbal, written communication, facilitation, analytical, and problem-solving skills
• Experience with Continual Service Improvement (CSI) or continuous service improvement efforts
• Conceptual knowledge of Lean methodologies and process improvement practices
• Experience with Microsoft Visio, workflow tools, Business Relationship Management, or project methodology
• Experience supporting business cases, statements of work, KPIs, benefits, and lifecycle documentation
• Ability to facilitate group sessions and build consensus with stakeholders
• Experience working in Information Services, managed care, health plan, or enrollment environments