Software Engineering Manager - Customer Care and Aftersales

General Motors is seeking a Software Engineering Manager to lead delivery, modernization, and operational excellence for Customer Care and Aftersales applications. This role involves managing an engineering team focused on dealer parts order entry and retail inventory management while maintaining hands-on involvement in software development and technical strategy.

Responsibilities:

• Lead a team of software engineers responsible for CCA Order Entry and Retail Inventory applications, including Retail Inventory Management (RIM), Parts Workbench Plus (PWB+/POEM), and related order visibility capabilities
• Contribute directly within code repositories through pull request reviews, code-level guidance, debugging, and selective hands-on development
• Own engineering execution across application delivery, production stability, modernization planning, support readiness, and continuous improvement
• Partner with product, business, architecture, platform, cybersecurity, operations, and peer engineering teams to deliver reliable, scalable software solutions
• Drive technical strategy for cloud migration, platform simplification, resiliency improvements, and AI-enabled capabilities
• Build strong engineering practices across agile delivery, DevSecOps, observability, incident response, release management, and quality engineering
• Coach and develop engineers through clear expectations, regular feedback, performance management, and growth opportunities
• Establish accountability for delivery commitments, technical health, operational metrics, and customer impact
• Translate complex business processes into clear engineering priorities and execution plans
• Improve system reliability and incident readiness for business-critical platforms using production insights, metrics, and root-cause analysis
• Work directly with CCA business and IT stakeholders to align engineering work with operational and commercial priorities
• Communicate clearly with leaders on delivery status, risks, staffing, and technical strategy

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Information Security, Cybersecurity, or a related technical field, or equivalent practical experience
• Experience leading software engineering teams in an enterprise environment with the ability and willingness to remain technically hands-on
• Experience contributing directly to codebases through code reviews, debugging, design collaboration, and implementation support
• Experience delivering and supporting business-critical applications
• Strong understanding of modern software engineering practices, including CI/CD, testing strategy, observability, secure development, and production support
• Experience managing cross-functional delivery across product, architecture, operations, and business stakeholders
• Strong communication, organizational, and people leadership skills
• Ability to lead through ambiguity, prioritize effectively, and drive measurable outcomes
• Experience with supply chain, order management, retail inventory, dealer systems, or aftersales domains
• Experience leading modernization of legacy or hybrid application portfolios
• Experience with cloud migration and cloud-native engineering practices
• Experience with high-availability systems and incident management for revenue-impacting platforms
• Familiarity with data-driven decision making, platform metrics, and AI-enabled product opportunities