Remote position Customer service

PMC Integrity LLC is seeking motivated Remote Customer Service Representatives to join our Debt Management and Collections System team. In this role, you will assist Federal Student Aid borrowers with their loan servicing inquiries in a work-from-home environment.

Responsibilities:

• Help borrowers with routine loan servicing questions by phone, email, or chat

Requirements:

• High School diploma or GED
• 6+ months of customer service, administrative, or call center experience
• Must speak, read, and write English fluently
• Basic math and PC skills, including Microsoft Office (Excel, Word, Outlook)
• Type at least 23 words per minute
• Organized, detail-oriented, and able to multi-task
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• Must have a logical thought process, be organized, take accurate notes, and refer to notes during processing
• Must be able to identify new scenarios and ask for guidance when none is available
• Must have the ability to use resources and tools to communicate effectively: IM Chat, helpful guides/best practices, and training material
• Must welcome and accept constructive/constant feedback
• Comfortable working independently and in a team environment
• Must reside in the U.S
• Must be a U.S. Citizen
• Must be able to pass a criminal background check
• Must not be delinquent or in default on any federal student loans
• Must adhere to policies related to protecting personally identifiable information
• Must have the ability to write using proper grammar and punctuation
• May be required to work scheduled holidays, overtime, and Saturdays
• Must be able to navigate Microsoft Excel spreadsheets
• Private and secure workspace from home
• Reliable access to Wi-Fi, LAN (wired connection/ethernet), or both
• Internet service with sufficient speed for multiple users without latency or lag
• Minimum internet download speed of 25mbps (single) / 50mbps (shared); upload speed of 5mbps (10mbps preferred)