Strategic Customer Success Account Manager

Docusign is a company that focuses on digital transaction management and electronic signature technology. They are seeking a Strategic Customer Success Account Manager who will be responsible for managing strategic accounts and renewals, driving customer success, and identifying growth opportunities.

Responsibilities:

• Owning a portfolio of strategic accounts and renewals in an assigned territory
• Serving as a customer adoption advisor
• Driving a return on our customers' investment in Docusign
• Unlocking further digitalization
• Developing and driving effective customer success and value strategies
• Identifying growth opportunities
• Negotiating favorable renewal terms
• Providing insights to the business and customers that improve future outcomes
• Collaborating with our Sales Team (Account Executives)

Requirements:

• high-impact, multi-faceted position
• owning a portfolio of strategic accounts and renewals in an assigned territory
• serves as a customer adoption advisor
• driving a return on our customers' investment in Docusign
• unlocking further digitalization
• developing and driving effective customer success and value strategies
• identifying growth opportunities
• negotiating favorable renewal terms
• providing insights to the business and customers that improve future outcomes
• critical member of the Account team
• working in collaboration with our Sales Team (Account Executives)