Senior Software Engineer – Desktop & Browser Applications

Cresta is a company that unlocks the true potential of the customer experience through its unified AI platform. They are seeking a Senior Software Engineer to focus on building desktop screen capturing, auditing, and analytics gathering systems, while working closely with product and engineering teams to enhance compliance and QA processes.

Responsibilities:

• Play a substantial role in the platform frontend engineering team
• Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements
• Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables
• Constantly identifies product improvement opportunities and generates product improvement ideas
• Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards
• Technical ownership in a substantial part of the Cresta product and platform
• Enhance compliance and QA processes by building rules-based screen capturing systems to help provide detailed information about agent desktop activity
• Support PII/PCI redaction through trigger conditions based on detailed desktop and browser activity

Requirements:

• Bachelor's degree in Computer Science or related field. Strong Computer Science fundamentals
• Strong experience building native desktop applications on Windows and/or macOS, including deep familiarity with OS-level APIs (Win32, AVFoundation, ScreenCaptureKit, etc.)
• Experience implementing screen capture and recording systems, including video/audio pipelines, performance optimization, and multi-monitor/window capture
• Low-level systems programming expertise, including concurrency, memory management, IPC, and working beyond browser sandbox limitations
• Proven ability to design and own complex client-side systems, making architectural tradeoffs between native, Electron, and browser-based approaches
• Strong software engineering fundamentals with 8+ years of experience and a track record of technical ownership
• WebRTC, Chromium, or Electron experience is a plus, but deep native desktop expertise is preferred