Customer Success Manager (DACH)

hexafarms is building the software and hardware for the future of commercial food production, and they are seeking a Customer Success Manager for the DACH region. This role involves owning the post-sales relationship with growers, driving adoption, and ensuring customer success on the platform.

Responsibilities:

• Own the post-sales lifecycle for a portfolio of commercial growers across DACH — onboarding, adoption, retention, and play a key role in expansion
• Build deep, trust-based relationships with key stakeholders at each account (from growers to MDs)
• Proactively monitor customer health, drive customer impact within the company, and intervene early. You don’t wait for churn signals
• Drive platform adoption and ensure customers are actively using hexafarms’ yield forecasting, sensing, and pest & disease detection modules
• Lead regular business reviews and translate platform data into actionable insights for your customers
• Identify expansion opportunities and collaborate with the commercial team to grow accounts
• Serve as the voice of the customer internally. You should bring structured, high-quality feedback to product and engineering
• Be willing to visit customers on-site across the DACH region

Requirements:

• 1–3+ years of experience in a Customer Success, Account Management, or high-touch client-facing role, ideally in B2B SaaS
• C2 German and strong English (B2–C1 minimum)
• Technically curious and comfortable navigating data-heavy platforms. You don't need to be an engineer, but you need to understand what the product is doing and why it matters
• Extreme ownership mindset: you treat your customer portfolio like it's your business
• Proactive, structured, and able to manage multiple accounts simultaneously without dropping the ball
• Comfortable with ambiguity and fast pace. We are a startup, processes are being built, and you'll help build them
• Willing to travel within the DACH region for customer visits
• Dutch is a plus (we have customers in Dutch-speaking markets and it will help you hit the ground running faster)
• Background in agri-tech, food production, or a highly technical vertical is a plus but not required