Business Systems Analyst, Anaplan

Zoom is a collaboration platform company seeking a Business Systems Analyst to support their connected planning ecosystem. The role involves liaising between business stakeholders and technical teams, managing operations, and driving continuous improvement across various business domains.

Responsibilities:

• Supporting day-to-day operations of Zoom's connected planning platform, including user issue triage, access provisioning, and stakeholder communication across Go-To-Market, Finance, and People Experience teams
• Acting as a Go-To-Market support partner — fielding planning requests, routing issues to the right resources, and managing follow-through to resolution
• Conducting root cause analysis on platform issues and apply business process knowledge to identify systemic gaps and recommend improvements
• Coordinating program and project management activities for platform enhancements: logging and tracking tickets, aligning with developers, and keeping stakeholders informed on status and timelines
• Creating and maintaining process documentation, user guides, and field-level definitions that enable business users to self-serve
• Participating in UAT cycles and support data validation between the planning platform and upstream systems (e.g., Workday, Salesforce, Snowflake)
• Identifying opportunities for model cleanup, report consolidation, and operational improvements in coordination with the architecture team

Requirements:

• Possess a bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
• 3+ years of experience in a business analyst, operations, or enterprise systems support role
• 1+ years of hands-on experience with an enterprise planning or EPM platform, with Anaplan and Workforce Planning use cases
• Be adaptable and use-case agnostic — comfortable supporting Sales, Finance, Workforce, or other planning domains as business needs shift
• Have sound analytical skills with demonstrated ability to perform root cause analysis and translate business process knowledge into actionable solutions
• Have good program management instincts: able to manage multiple requests, communicate clearly, and drive tasks to completion
• Go-To-Market or Sales Operations experience is a bonus
• Familiarity with connected systems such as Salesforce, Workday, or Snowflake would be a bonus
• Experience with JIRA or similar project management tools