Pre-Licensed Customer Service Representative - Remote

TP is a leading global provider of digital business services that partners with prominent brands to optimize operations through technology and sustainable practices. The Pre-Licensed Customer Service Representative resolves complex consumer issues, supports policy holders with billing and policy changes, and advises first-level representatives in a fast-paced environment.

Responsibilities:

• Resolve complex consumer issues and advise first level representatives on high level issues
• Assist policy holders with billing questions and concerns
• Provide support to policy holders with any policy changes requested
• Support policy holders needs by providing recommendations and adjusting as necessary

Requirements:

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Demonstrate commitment to following established procedures and be customer service driven
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Outstanding communication, listening, and analytical skills
• Strong organizational and problem-solving skills
• Ability to prioritize tasks and work well under pressure while remaining focused
• Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Proactive approach to problem-solving with a focus on creating a positive customer experience
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• Customer service and/or sales experience preferred
• College degree preferred but not required