Project Manager

CareAllies is a company that values employee development and success. The Project Manager role focuses on supporting the resolution of provider-related issues and enhancing the efficiency of revenue cycle operations through effective tracking and coordination.

Responsibilities:

• Support intake and tracking of provider-related issues submitted through Salesforce and other interdepartmental platforms
• Ensure required documentation is complete (issue summary, claim examples, supporting data)
• Route issues to appropriate teams and assist in monitoring progress through resolution; independently processes issues when necessary
• Maintain accurate records and status updates within tracking systems
• Assist in researching and gathering information needed for issue investigation
• Support senior team members in root cause identification and resolution activities
• Follow up with internal teams to ensure timely responses and issue closure
• Escalate delays or risks to leadership as appropriate
• Adhere to standardized workflows for issue intake and resolution
• Identify and flag process gaps or inefficiencies to leadership
• Assist with basic process improvement efforts to reduce manual work and improve consistency
• Maintain logs of issues, turnaround times, and resolution outcomes
• Support reporting on key metrics such as backlog, aging, and resolution timelines
• Assist in identifying trends related to claims issues or provider concerns
• Provide timely and professional communication to internal stakeholders
• Support coordination across teams including claims, provider relations, and operations
• Help ensure a positive provider experience through accurate and timely follow-up
• Ensure all documentation meets organizational standards and compliance requirements
• Participate in quality checks to ensure accuracy of issue tracking and resolution data

Requirements:

• Associate or Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent experience)
• 1–3 years of experience in healthcare operations, customer support, or revenue cycle environment
• Basic understanding of claims processing or healthcare operations preferred
• Strong organizational and time management skills
• Detail-oriented with the ability to manage multiple tasks
• Proficiency in Microsoft Excel and general office tools
• Exposure to revenue cycle management (RCM) or provider issue resolution
• Experience with systems such as Salesforce or claims platforms (e.g., Facets)
• Familiarity with healthcare terminology and workflows