Senior Customer Business Executive, Public Sector

WalkMe, now an SAP company, is a leader in digital adoption, helping organizations manage their technology more effectively. The Senior Customer Business Executive - Public Sector is responsible for managing strategic accounts, ensuring customer value from WalkMe, and identifying opportunities for growth and expansion.

Responsibilities:

• Own and manage a portfolio of high-value strategic customer accounts
• Develop and execute long-term account strategies that align WalkMe capabilities with customer business priorities
• Identify opportunities to embed WalkMe more deeply across enterprise systems and processes
• Position WalkMe as a strategic platform supporting enterprise digital transformation initiatives
• Build trusted relationships with C-level and senior business stakeholders
• Lead Executive Business Reviews (EBRs) and strategic roadmap discussions
• Serve as a strategic advisor, connecting platform capabilities to enterprise outcomes such as productivity, transformation, and employee experience
• Maintain strong functional knowledge of the WalkMe platform
• Work with customers to design scalable adoption strategies and high-value use cases
• Guide customers on best practices for platform optimization, governance, and scaling across the enterprise
• Partner with internal technical teams where deeper implementation support is required
• Own renewals and expansion strategy across your account portfolio
• Identify and drive upsell and cross-sell opportunities by expanding WalkMe usage into new departments, processes, and systems
• Protect and grow recurring revenue through proactive engagement and account health management
• Ensure customers achieve clear, measurable outcomes from WalkMe adoption
• Monitor engagement metrics and platform usage to proactively identify risks or growth opportunities
• Develop value realization frameworks and ROI narratives that demonstrate the platform’s impact