Senior Product Manager, Agent Performance

Zillow is a leading real estate platform that helps customers navigate buying, selling, financing, and renting with greater ease and confidence. The Senior Product Manager, Agent Performance will focus on building and scaling a network of high-performing agents to enhance customer experience and will define the strategy and execution plan for performance management in the Preferred Buyer program.

Responsibilities:

• Identify and clearly articulate customer problems, balancing agent and customer feedback with business needs
• Define goals and success metrics for your product area and prioritize what to build to achieve them
• Inform Zillow’s strategy by understanding customer needs, analyzing competitors, and staying current on industry and technology trends
• Analyze qualitative and quantitative data on agent and customer performance to rapidly test, measure, and iterate on your team’s products
• Coordinate across product, operations, and go‑to‑market teams to align product work with high‑level business strategy

Requirements:

• 5+ years managing products from concept to launch, or equivalent experience
• Strong analytical abilities; you pair data with intuition to define product strategy, roadmaps, and development tradeoffs
• Proficient in modern product discovery techniques and familiar with agile methodologies
• Demonstrated technical skill and comfort evaluating the strengths and weaknesses of product approaches and proposals
• Demonstrated strategic vision and leadership, with the ability to inspire, influence, and drive outcomes without direct authority
• Expert verbal and written communicator with a proven track record of collaborating effectively with engineers, designers, and leaders at all levels of the organization