Senior Product Manager Workforce Management

PharMerica, a part of Brightspring Health Services, is a long-term care pharmacy services provider. They are seeking a strategic and operationally driven Senior Product Manager to develop and optimize Pharmacy workforce management technology products, enhancing operational efficiency and user experience.

Responsibilities:

• Leads configuration, governance, and optimization of Verint Optimization and additional products and functionality capabilities for operational workflows
• Manages and supports enterprise integrations and API development efforts connecting Verint with additional product platforms such as ADP, RingCentral, LTC400, Framework, and other operational systems
• Oversees product capabilities such as Verint Operations Manager to improve operational visibility, workflow management, automation, and real-time decision-making
• Administers sandbox environments, testing protocols, release validation, and change management processes for workforce technology enhancements
• Develops and maintains enterprise intake, ticketing, and support processes using SharePoint and other workflow management tools to improve scalability and user experience
• Identifies and implements AI-enabled solutions, automation opportunities, and process improvements that reduce manual effort and enhance operational efficiency
• Partners cross-functionally with senior leaders across Operations, IT, Analytics, HR, and vendor teams to deliver scalable workforce technology solutions
• Monitors platform performance, system utilization, data integrity, and operational KPIs while driving continuous improvement initiatives
• Creates and maintains documentation, governance standards, training materials, and support resources to ensure successful adoption and long-term platform sustainability

Requirements:

• Bachelor's degree in Information Systems, Engineering, Business, Workforce Management, or related field
• 10+ years Product Management or Workforce Technology, Workforce Management Systems, or related experience
• Deep understanding of WFM platforms and telephony systems; Verint experience preferred
• Strong understanding of workforce management operations including forecasting, scheduling, real-time management, and reporting
• Experience managing enterprise technology integrations and API-enabled solutions
• Experience partnering with IT, operations, and business stakeholders in a cross-functional environment
• Experience with enterprise ticketing, intake, governance, and change management processes
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and stakeholder management abilities
• Master's degree in related field
• Prior pharmacy or healthcare operations experience
• Exposure to predictive analytics, automation, or AI-assisted workforce tools
• Experience supporting Enterprise workforce technology implementations or platform administration