Key skills
Customer Success in B2B SaaSCustomer OnboardingCustomer RetentionCustomer AdoptionExecutive-level Business ReviewsCRM Usage or ImplementationBuilder MindsetDrive Long-term Customer SuccessComfort with AmbiguitySaaSCustomer SuccessSales
About this role
SalesJack is the leading sales platform for independent businesses in the construction supply industry. They are looking to hire their first team member in customer success to help onboard new customers and ensure they maximize the use of the platform.
Responsibilities:
- Collaborate directly with founders to build out our customer success program:
- Lead onboarding sessions for new accounts (sales managers, reps, admins)
- Build playbooks, short videos, and help-center resources
- Track product usage data, proactively engage accounts that are under-utilizing
- Hold regular check-ins (monthly/quarterly business reviews)
- Surface success stories
Requirements:
- Experience in customer success in B2B SaaS
- Builder mindset: scrappy, comfortable with imperfect processes, enjoys shaping playbooks
- Thrive in fast-paced, ambiguous early-stage settings
- Proven ability to drive retention, adoption, and long-term customer success
- Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations
- Experience or interest in the construction industry
- Experience using and/or implementing CRMs