Key skills
Salesforce Sales CloudSalesforce Service CloudSalesforce Experience CloudSalesforce administrationSalesforce configurationSalesforce Flow automationSalesforce validation rulesSalesforce user and permission managementSalesforce object and field configurationData loaderSalesforce APIsCeligo iPaaSDeclarative automationQA/UAT testingChange deploymentApexLightning Web Components (LWC)DealHub CPQRingLeadTraction CompleteGongGainsightChannelScaler PRMCrossbeamVartopiaAgentic AI platformsAI-driven process automationAgile practicesSalesforce Administrator certificationSalesforce Platform App Builder certificationProactive context sharingRemote collaboration toolsClear written communicationGoAIAgenticSalesforceAgileCommunicationCollaborationSales
About this role
Cribl is a company building the telemetry infrastructure for the AI era, partnering with IT and Security teams at major enterprises. They are seeking a hands-on Business Systems Analyst to configure and maintain Salesforce and GTM systems, automate workflows, and ensure data quality while collaborating with various teams.
Responsibilities:
- Build and maintain configuration across Salesforce (Sales Cloud, Service Cloud, Experience Cloud) and the GTM tool ecosystem, including DealHub (CPQ), RingLead, Traction Complete, Gong, Gainsight, ChannelScaler (PRM), Crossbeam, and Vartopia
- Develop declarative automation (Flow, validation rules, assignment and routing logic) and grow into light programmatic work over time
- Support and troubleshoot integrations across the stack, including the Celigo iPaaS backbone and Salesforce APIs, diagnosing failures and helping keep data flowing cleanly between systems
- Own data quality work: deduplication and matching, migrations, bulk updates, and cleanup, using data loader and related tooling
- Run UAT and testing for automations, integrations, and enhancements, and help move changes through our deployment process safely
- Manage users, permissions, and security configuration, contributing to a maintainable permission architecture rather than one-off grants
- Translate requirements into working solutions, writing clear technical notes, build documentation, and user stories as you go
- Build and deploy agentic AI solutions: use AI tooling to automate and optimize workflows, contribute to evaluating and adopting agentic agents, and help the team ship scalable agentic applications for Salesforce and connected tools
- Partner with Product Managers and stakeholders across IT, Field Ops, Support, and CX to turn priorities into delivered changes
- We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours
Requirements:
- 1 to 2+ years of hands-on Salesforce administration or configuration experience, including Sales Cloud and common GTM applications
- Practical experience building declarative automation (Flow), managing users and permissions, and configuring objects, fields, and validation
- Comfort with data work: data loader or similar tools, and a solid understanding of how records move between connected systems
- Exposure to QA/UAT and change deployment, and the discipline to test before shipping
- Familiarity with integrations and APIs, or a clear appetite to learn them. Any scripting or Apex/LWC exposure is a plus
- A strong build instinct: you would rather ship a working fix than write about one, and you know when to ask before you break something
- Clear written and verbal communication, and the habit of sharing context proactively
- Genuine interest in using AI tooling to do the work faster and better
- Salesforce Administrator or Platform App Builder certification(s)
- Experience with any of DealHub, RingLead, Celigo, Gong, or Gainsight
- Hands-on experience with agentic AI platforms or AI-driven process automation
- Exposure to Agile practices and remote collaboration tools
- Excited about the data space
- Good jokes, or maybe better, bad jokes. A love for goats does not hurt