Business Analyst-Pharmacy & Technology

PharMerica, a part of Brightspring Health Services, is a long-term care pharmacy services provider. The Business Analyst serves as a critical bridge between pharmacy operations and IT partners, responsible for identifying process improvement opportunities and translating them into actionable business requirements.

Responsibilities:

• Proactively identifies, analyzes, and prioritizes process improvement and automation opportunities across LTC pharmacy operations (order entry, dispensing, fulfillment, delivery, claims adjudication, billing/revenue cycle, and regulatory compliance workflows)
• Conducts current-state / future-state process analysis, including workflow observation, stakeholder interviews, process mapping (e.g., swim-lane diagrams, value stream maps), and root cause analysis
• Quantifies improvement opportunities through cost/benefit analysis, ROI modeling, and business case development to support prioritization and executive decision-making
• Defines, baselines, and tracks key performance indicators (KPIs) and operational metrics to measure process health and validate benefits realized post-implementation
• Analyzes operational data (production volumes, error rates, turnaround times, rework, claim rejections) to surface trends, anomalies, and opportunities
• Elicits, analyzes, documents, and validates business requirements through interviews, workshops, job shadowing, surveys, and data analysis
• Translates business needs into well-formed deliverables for IT partners and vendors: business requirements documents (BRDs), functional specifications, user stories with acceptance criteria, use cases, and process flow diagrams
• Decomposes complex or ambiguous business problems into clearly scoped, testable requirements
• Maintains and grooms requirement backlogs; partner with product owners, project managers, and development teams to prioritize work based on business value
• Manages requirements traceability from initial request through design, build, test, and deployment; assess and communicate impacts of scope changes
• Serves as the primary liaison between pharmacy operations stakeholders and internal IT teams and external technology vendors
• Facilitates requirements workshops, design reviews, and working sessions with cross-functional audiences ranging from front-line pharmacy staff to executive leadership
• Translates between business and technical languages — ensuring operations understands technical constraints and trade-offs, and IT/vendors understand operational context, urgency, and regulatory realities
• Builds and maintains productive relationships with vendor partners; participate in vendor solution evaluations, gap analyses, and configuration decisions
• Communicates project status, risks, decisions, and open items clearly and proactively to stakeholders at all levels
• Performs ad-hoc and recurring data analysis to support decision-making, using tools such as Excel, SQL, and Power BI
• Designs and maintains dashboards and reports that give operational and executive audiences visibility into process performance
• Ensures data quality and consistency in analyses; document data definitions, sources, and logic

Requirements:

• Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field — or equivalent practical experience
• 3+ years of business analysis, process improvement, or related analytical experience
• Demonstrated experience eliciting and documenting business requirements, functional specifications, and/or user stories with acceptance criteria
• Experience working directly with IT teams and/or software vendors through a full solution lifecycle (analyze, design, build, test, implement, support)
• Strong proficiency with Microsoft Office suite, including advanced Excel (pivot tables, lookups, data analysis); proficiency with Visio or equivalent process mapping tools
• Proven ability to analyze data, draw insights, and make business recommendations that influence stakeholders
• Excellent written and verbal communication skills, with demonstrated ability to communicate effectively with both technical and non-technical audiences, including senior leadership
• Strong organizational skills with the ability to manage multiple concurrent initiatives and deal with ambiguity in a fast-paced environment
• Experience in pharmacy operations, long-term care pharmacy, PBM, or healthcare claims/revenue cycle
• Familiarity with pharmacy systems (e.g., Framework LTC, DocuTrack, PrimeCare, QS/1) and/or pharmacy claims adjudication (NCPDP standards, rejection codes, GPI/NDC constructs)
• Working knowledge of SQL, Power BI, or other query/visualization tools
• Knowledge of SDLC and both Agile/Scrum and Waterfall delivery methodologies; experience with Jira, Azure DevOps, or similar backlog management tools
• Lean Six Sigma training or certification (Green Belt or higher)
• Business analysis certification (CBAP, CCBA, PMI-PBA) or Scrum certification (CSPO, PSPO)
• Understanding of healthcare regulatory frameworks relevant to LTC pharmacy (HIPAA, CMS requirements, state board of pharmacy regulations)
• Experience supporting automation, AI/ML, or workflow technology initiatives in an operations environment