Business Analyst

Mastech Digital is seeking a Business Analyst to facilitate communication between business and technical teams. The role involves managing testing sessions, refining backlog items, and supporting the operation and security of key applications.

Responsibilities:

• Support the continuing operation and security of FMIS and MDIMS applications
• Work a backlog of high-priority issues
• Support test automation
• Support remediation of security findings
• Support mandatory upgrades
• Refine backlog items
• Write stories
• Create test cases
• Participate in sprint ceremonies
• Manage UAT and CAT testing sessions
• Develop test scenarios
• Track defects
• Create process documentation, user guides, SOPs, and support workflows
• Run working sessions
• Gather requirements
• Conduct impact assessments
• Escalate blockers and drive issues to closure

Requirements:

• Knowledge of Warehouse Management and Inventory Management Systems
• Familiarity with Agile/Scrum processes and management tools (preferably VersionOne) and IT Service Management Systems (preferably ServiceNow)
• Strong facilitation skills to effectively lead discussion across multiple groups
• Effective liaison between business and technical teams
• Strong SQL skills for validating data, building test scenarios, and supporting defect analysis
• Familiarity with Apache Kafka—understanding of message flows, schemas, and how data moves between systems
• Experience validating API behavior, request/response structures, and integration rules
• Ability to decompose complex processes into clear business logic, workflows, and testable requirements
• Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers
• Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions
• Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies
• Hands-on experience with project/work management tools, preferably VersionOne
• Understanding of IT Service Management (ITSM)—incident, problem, change management (ServiceNow preferred)
• Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects
• Experience creating process documentation, user guides, SOPs, and support workflows
• Strong facilitation skills to lead discussions across multiple groups—business, developers, QA, vendors, and architects
• Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication
• Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment
• Comfortable escalating blockers and driving issues to closure across vendors and internal USPS teams
• Clear and concise communication, including the ability to break down complex topics for non-technical audiences
• Highly organized, with the ability to manage multiple workstreams, priorities, and timelines
• Detail-oriented, especially in documenting requirements, analyzing defects, and validating system behavior
• Proactive problem-solver, able to trace issues across interacting systems and propose logical paths to resolution
• Collaborative and team-oriented, comfortable working with large enterprise teams and cross-functional stakeholders