Customer Service Representative

PMC Integrity is a trusted U.S.-based provider of Contact Center and Business Process Outsourcing solutions. The Customer Service Representative role involves handling customer interactions and ensuring satisfaction while adhering to established procedures.

Responsibilities:

• Handling inbound and outbound customer interactions via phone, email, and chat
• Respond to inquiries, resolve issues, and provide accurate information about products, services, and policies while following established procedures and quality standards
• Documenting interactions in CRM systems
• Escalating complex issues when necessary
• Following up to ensure timely resolution and customer satisfaction
• Meeting performance metrics
• Adhering to compliance requirements
• Actively contributing to a positive, collaborative team environment

Requirements:

• Demonstrated skills in Customer Service and Customer Support, with the ability to handle inquiries professionally and efficiently
• Experience promoting Customer Satisfaction through effective problem-solving and clear, empathetic communication
• Understanding of Customer Experience principles and best practices for creating consistent, positive interactions
• Previous experience in Customer Service Representative roles or similar positions in contact center or support environments
• Strong verbal and written communication skills, including active listening and clear articulation of information
• Comfort with remote work, including reliable internet access, time management skills, and self-directed work habits
• Proficiency with basic computer applications, CRM or ticketing systems, and ability to learn new tools quickly
• High school diploma or equivalent required
• Ability to work assigned full-time schedules, including potential evening or weekend shifts based on business needs
• Additional education or certifications in customer service or related fields are a plus