talentplutoRemote
Customer Success Manager
United States of America
Full Time
1 hour ago
$100,000 - $130,000 USD
Visa Sponsor
Key skills
Customer SuccessAccount ManagementRevenue RetentionExpansion RevenueUpsellingCross-sellingHome Services Industry ExperienceField-service ManagementCommercial InstinctsProcess BuildingAILeadershipSales
About this role
Talentpluto is a bootstrapped, profitable startup building AI agents for the home-services industry. They are seeking a Customer Success Manager to own the post-sale relationship for enterprise accounts, focusing on retention and expansion while building the customer success playbook from scratch.
Responsibilities:
- Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts
- Build the customer success function and playbook from the ground up
- Drive expansion revenue through upsell and cross-sell
- Partner with sales, product, and leadership to deliver strong customer outcomes
- Travel to customers as needed (approximately 25% of the time)
Requirements:
- 2-4 years in customer success, account management, or another revenue-oriented role
- Strong commercial instincts with a focus on expansion and NRR
- Builder mentality with experience creating processes from scratch
- Comfortable with approximately 25% travel
- Background in home services, trades, or field-service management
- Early-stage startup experience