Customer Service Representative (Remote)

Workway is a professional staffing firm that connects exceptional candidates with organizations across the country. They are currently seeking a Customer Service Representative for a trusted leader in title insurance, responsible for handling customer inquiries and resolving issues related to various service areas.

Responsibilities:

• Receiving and responding to calls and requests from the general public, real estate agents/brokers, and other agencies
• Handling customer inquiries related to escrow, flood, tax, foreclosure, insurance policies or claims, technical support, or other service areas based on business segment
• Verifying customer contact and account information
• Examining customer issues and implementing appropriate corrective actions to resolve requests
• Escalating issues to supervisors or field locations when immediate action is required
• Investigating, analyzing, coordinating, and tracking complex customer issues through resolution
• Making proactive outbound calls to identify accounts requiring close attention and resolving identified issues
• Maintaining and creating logs, reports, records, and files
• Communicating with offshore call centers regarding processes or specialized situations when needed
• Preparing customer billings, answering billing-related questions, and coordinating billing issue resolution with collections or other departments

Requirements:

• High School diploma or equivalent
• 1–2 years of related customer service experience
• General knowledge of company products and customer service operations
• Proficiency in Microsoft Office applications