Manager UI/UX Design Advisory Services - Remote

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Manager, UI/UX Design Advisory Services will lead a team focused on enhancing digital experiences through AI-enabled design solutions while collaborating with various stakeholders to ensure high-quality outcomes. This role demands a consumer-centric mindset and strong communication skills to drive digital transformation in the healthcare sector.

Responsibilities:

• Collaborates with product management, other designers, data and analytics and engineering in discovery or requirements gathering sessions
• Participates in strategy & roadmap sessions
• Identifies practical opportunities to incorporate AI into product discovery, design workflows, research synthesis, prototyping, and delivery practices to improve speed, quality, and team effectiveness
• Build design artifacts based on analytics, user research and best practices
• Uses AI-assisted tools to explore design directions, generate and evaluate alternatives, summarize research inputs, and accelerate early-stage artifacts while applying human judgment, design craft, and validation before recommendations are finalized
• Ability to ideate & provide multiple solutions
• Regularly shares work and accepts design feedback, refining designs based on feedback received
• Participates in design reviews & provides constructive feedback to others
• If working on the final user interface, defines final layout, font, colors, padding/spacing rules that align with the necessary (Optum, UHC or commercial client) brand. Sources images, icons or videos needed to design and complete the work
• When presenting, clearly articulates the problem being solved, how the user accesses the experience and how they progress through it
• Manages timelines, milestones and internal processes on feature work to ensure timely delivery
• Prioritizes gaining a deep understanding of the client design patterns, applying them appropriately
• Supports research initiatives by prepping and building prototypes for user testing
• Partners with product, engineering, data, and compliance stakeholders to design AI-enabled experiences that are transparent, explainable, accessible, and aligned with responsible AI, privacy, security, and health care risk considerations
• Leverage market insights to understand customer needs and identify new opportunities to improve current product offerings
• Support user research initiatives (interviews, focus groups, surveys, etc)- organizing, planning, and executing to gather data to inform designs and contribute to strategic decision making
• Nurture client relationships and support business development
• Develop knowledge in emerging technologies and enhance team operational practices
• Continuously evaluates emerging AI tools, design accelerators, and workflow improvements, recommending practical ways to integrate them into team operating models without compromising quality, brand standards, accessibility, or trust
• Translate ambiguous business, user, and technical needs into design recommendations, including situations where AI, automation, or intelligent workflow capabilities may influence the user experience
• Become an early adopter of industry trend identification
• Lead projects, develop strategies, and manage change
• Support sales opportunities and proposal development discussions in partnership with leadership
• Create user personas, journey maps, and other artifacts to communicate research findings
• Conduct user interviews, surveys, and usability tests to gather insights on user needs and behaviors
• Accountable for delivering performance against expectations
• MBO goal achievement
• Analyze qualitative and quantitative data to identify patterns and trends
• Develops reusable AI prompts, templates, design review checklists, and documentation practices that help teams use AI consistently, responsibly, and efficiently across engagements

Requirements:

• 5+ years of experience in digital design, with a solid portfolio demonstrating expertise in designing digital experiences across web and mobile platforms
• 5+ years of experience successfully delivering user-centered design solutions that meet business objectives
• 5+ years of experience conceptualizing and creating original design concepts, including wireframes, prototypes, and high-fidelity mockups
• 5+ years of experience using design tools such as Adobe XD, Sketch, Figma, or similar software to develop unique and innovative user interfaces
• 2+ years of experience creating research strategies and designing and executing those plans
• 1+ years of experience with AI-enabled design, research, content, and productivity tools, with demonstrated ability to apply them to accelerate their work
• Experience creating prompt libraries, reusable AI workflow patterns, or team enablement materials that help others apply AI tools consistently and effectively
• Experience or certification in the following mythologies: Design Thinking, Human-centered design, PMP, Six Sigma, Change management, SAFe
• Experience working with an agile delivery model
• Familiarity with accessibility standards (e.g., WCAG) and best practices
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy