Customer Success Splunk Platform Area TAM (Service Providers)

Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. They are seeking a Customer Success Platform Area TAM who will be responsible for ensuring impactful solutions for customers, guiding account teams on the use of the Splunk Platform, and addressing technical challenges.

Responsibilities:

• Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:
• Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones
• Proactively engaging Area aligned Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date
• Proactively engaging Customer Success Executives on adoption/use case-related work opportunity
• Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes
• Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer
• Guide account team members and customers on optimal use of the Splunk Platform. Provide recommendations for a customer’s overall technical health
• Deliver strategic, case-based technical consulting (up to 90 days)
• Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems
• Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions
• Deliver customer onboarding enablement-based workshops and achieve success milestones
• Contribute to practice KPIs through process and collateral improvements, tool development, and implementation

Requirements:

• Several years of experience administering and using Splunk Core (Enterprise/Cloud)
• Strong Splunk architecture, data onboarding, and Splunk Core product feature experience
• Strong SPL (Search Processing Language) skills are essential
• Solid experience in technical consulting or big-data analytics
• Strong understanding of common enterprise applications
• Statistical and analytical modeling skills are a plus
• Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools
• Hands-on experience with Splunk product implementation of focus and Splunk Cloud
• Experience with cloud migration projects