Supply Chain Business Analyst

Infosys is a global leader in next-generation digital services and consulting. They are seeking a Supply Chain Business Analyst to leverage their expertise in warehouse management and fulfillment systems, while also analyzing integrated applications to ensure effective supply chain operations.

Responsibilities:

• Deep knowledge of warehouse management and fulfillment systems
• Knowledge of Inventory Management Systems, including parts management, work orders, cost tracking, and supplier interfaces
• Ability to analyze upstream/downstream impacts across ~30 integrated USPS applications and external systems (AssetWorks SAAS)
• Strong SQL skills for validating data, building test scenarios, and supporting defect analysis
• Familiarity with Apache Kafka—understanding of message flows, schemas, and how data moves between systems
• Experience validating API behavior, request/response structures, and integration rules
• Ability to decompose complex processes into clear business logic, workflows, and testable requirements
• Working knowledge of Oracle Forms
• Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers
• Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions
• Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies
• Hands-on experience with project/work management tools, preferably VersionOne
• Understanding of IT Service Management (ITSM)—incident, problem, change management (ServiceNow preferred)
• Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects
• Experience creating process documentation, user guides, SOPs, and support workflows
• Strong facilitation skills to lead discussions across multiple groups—business, developers, QA, vendors, and architects
• Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication
• Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment
• Comfortable escalating blockers and driving issues to closure across vendors and internal teams
• Clear and concise communication, including the ability to break down complex topics for non-technical audiences
• Highly organized, with the ability to manage multiple workstreams, priorities, and timelines
• Detail-oriented, especially in documenting requirements, analyzing defects, and validating system behavior
• Proactive problem-solver, able to trace issues across interacting systems and propose logical paths to resolution
• Collaborative and team-oriented, comfortable working with large enterprise teams and cross-functional stakeholders

Requirements:

• Deep knowledge of warehouse management and fulfillment systems
• Knowledge of Inventory Management Systems, including parts management, work orders, cost tracking, and supplier interfaces
• Ability to analyze upstream/downstream impacts across ~30 integrated USPS applications and external systems (AssetWorks SAAS)
• Strong SQL skills for validating data, building test scenarios, and supporting defect analysis
• Familiarity with Apache Kafka—understanding of message flows, schemas, and how data moves between systems
• Experience validating API behavior, request/response structures, and integration rules
• Ability to decompose complex processes into clear business logic, workflows, and testable requirements
• Working knowledge of Oracle Forms
• Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers
• Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions
• Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies
• Hands-on experience with project/work management tools, preferably VersionOne
• Understanding of IT Service Management (ITSM)—incident, problem, change management (ServiceNow preferred)
• Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects
• Experience creating process documentation, user guides, SOPs, and support workflows
• Strong facilitation skills to lead discussions across multiple groups—business, developers, QA, vendors, and architects
• Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication
• Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment
• Comfortable escalating blockers and driving issues to closure across vendors and internal teams
• Clear and concise communication, including the ability to break down complex topics for non-technical audiences
• Highly organized, with the ability to manage multiple workstreams, priorities, and timelines
• Detail-oriented, especially in documenting requirements, analyzing defects, and validating system behavior
• Proactive problem-solver, able to trace issues across interacting systems and propose logical paths to resolution
• Collaborative and team-oriented, comfortable working with large enterprise teams and cross-functional stakeholders
• A bachelor's degree or foreign equivalent is required from an accredited institution
• Will consider three years of progressive, relevant work experience instead of every year of education
• Candidates who have completed a Master's degree program are strongly preferred