Sr. Business Systems Analyst - Workday Finance/Supply Chain Intergrations

Stanford Health Care is seeking a Senior Business Systems Analyst specializing in Workday Finance and Supply Chain Integrations. The role focuses on supporting the hospital's business and financial applications and involves providing tier-2 support, coordinating with IT teams, and mentoring junior staff.

Responsibilities:

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Implement changes using documented procedures that are compliant with department’s policies and procedures
• Work with and mentor junior staff members to document workflows
• Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
• Perform a major role in complex software upgrade initiatives
• Lead small to medium complexity new software installations and enhancement requests
• Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
• Continually identity opportunities for functional and stability improvement in applications
• Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions
• Anticipate and resolve system problems
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
• Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records

Requirements:

• Bachelor's Degree in related field: Computer Science, Information Systems or a directly related field of Engineering
• 5 plus years of supporting process flow, configuration design and integration of complex Supply Chain Management (SCM) systems i.e. Workday, Lawson
• Strong technical and business operations background
• Knowledge of SDLC, Agile and other software development methodologies
• Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring tools, job scheduling tools, high availability and disaster recovery technologies
• Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude
• Highly self-motivated, directed and change oriented
• Very strong customer orientation
• Ability to analyze highly complex systems and workflows
• Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within a department
• Ability to engage actively in complex discussions, often on challenging and/or controversial subjects
• Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Knowledge of current issues and trends in health care and clinical operations in a health care system
• Ability to diagnose and resolve routine technology problems
• Ability and desire to learn to resolve specialized and advanced technology problems
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• Ability to develop new skills and teach others
• Ability to collaborate and build consensus with stakeholders
• Ability to understand and adhere to operational standards, policies, and procedures
• Ability to identify risks and issues
• Ability to develop solutions for new and unfamiliar challenges
• Workday certification
• Experience with Workday SCM software, Lawson, strongly preferred
• Certification in relevant applications