Desktop Support Analyst

Description

Desktop Support Technician

Location: East Hartford, CT

Employment Type: Contract (9-12 Months)

Schedule: 40 Hours Per Week, Monday-Friday



About the Opportunity:

Robert Half is seeking a Desktop Support Technician to join a growing IT team. This position will provide a mix of end-user support, workstation deployment, employee onboarding, and technology rollout assistance.

The ideal candidate will possess strong desktop support skills, enjoy working directly with end users, and be comfortable handling a variety of technical issues in a fast-paced environment.



Responsibilities:

• Provide desktop and end-user support for employees across multiple locations
• Troubleshoot hardware, software, networking, and peripheral device issues
• Image, configure, deploy, and replace laptops and desktop computers
• Support employee onboarding, workstation setup, and equipment provisioning
• Manage and resolve support tickets while maintaining excellent customer service
• Assist with hardware inventory and asset tracking activities
• Support technology refresh initiatives and workstation deployment projects
• Coordinate technology-related tasks associated with office expansions, relocations, and operational initiatives
• Work closely with internal IT teams to ensure timely issue resolution
• Document technical issues, resolutions, and support procedures

Requirements

Required Qualifications:

• 2+ years of Desktop Support, Help Desk, or End User Support experience
• Experience imaging and deploying laptops and desktops
• Strong troubleshooting skills involving hardware and software issues
• Strong communication and customer service skills
• Ability to prioritize multiple tasks and support requests

Preferred Qualifications:

• Experience with asset management and hardware lifecycle activities
• Exposure to project coordination, technology deployments, or office rollouts
• Experience supporting mobile devices and remote users

What We're Looking For:

We're looking for someone who enjoys helping people, takes ownership of technical issues, and can thrive in an environment where no two days are exactly the same. The successful candidate will be a dependable team player who combines strong technical skills with excellent customer service.



Compensation & Benefits

As a salaried employee of Robert Half's Full-Time Engagement Professional program, you will be eligible for:

• Competitive compensation
• Medical, dental, and vision benefits
• Paid holidays
• Paid time off (PTO)
• 401(k) eligibility

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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