Technical Project Manager

Description

We are looking for an experienced Software Development Project Manager to guide enterprise implementation initiatives for insurance clients in San Francisco, California. This contract position will oversee customer-facing deployment efforts from initial planning through rollout and adoption, while coordinating closely with internal partners and client stakeholders. The ideal candidate brings a strong background in SaaS or enterprise software delivery, excellent communication skills, and the ability to keep complex projects on track in a fast-moving environment.

Responsibilities:

Direct full project lifecycles for enterprise software deployments, ensuring each engagement progresses smoothly from kickoff to successful go-live and user adoption.

Act as the central point of coordination between customers and internal teams, aligning expectations around scope, schedules, milestones, and key outcomes.

Partner with cross-functional groups such as Product, Customer Success, and Solutions Architecture to keep implementation activities organized and moving forward.

Build and maintain detailed project documentation, including delivery plans, timelines, risk tracking, and regular progress updates.

Lead client and internal meetings, including status reviews, training sessions, decision checkpoints, and implementation planning discussions.

Anticipate delivery risks, dependencies, and roadblocks, then drive timely solutions to minimize impact on project success.

Support onboarding and organizational readiness efforts to help customers adopt the platform effectively and realize business value.

Oversee several active implementation projects at once while maintaining high standards for communication, organization, and customer experience.

Prepare and deliver clear updates for leadership and executive stakeholders throughout the implementation process.

Requirements

3-7+ years of experience in SaaS implementations, service delivery, enterprise software deployment, customer onboarding, or technical project/program management.

Demonstrated success managing large-scale or complex enterprise software implementation engagements.

Strong command of core project management practices, including planning, scheduling, dependency tracking, and risk management.

Excellent written and verbal communication skills with the ability to work effectively with customers, executives, and cross-functional teams.

Experience in customer-facing delivery roles within B2B technology environments. Experience working within the insurance industry strong plus

Ability to manage competing priorities and adapt quickly in a fast-paced or startup-oriented setting.

Familiarity with product implementation management and stakeholder coordination across multiple workstreams.

Technology Doesn't Change the World, People Do.

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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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