Application Support Engineer

Description

We are looking for an Application Support Engineer to provide dependable technical support for business applications and end-user systems in Houston, Texas. This Long-term Contract position is ideal for someone who combines strong troubleshooting ability with hands-on experience across hardware, directory services, and network-connected environments. The role will focus on maintaining application performance, resolving user issues efficiently, and supporting a stable technology experience across the organization.

Responsibilities:
Investigate and resolve application incidents by diagnosing software, hardware, and access-related issues in a timely manner.
Support user account administration and permissions management within Active Directory to ensure secure and reliable system access.
Provide hands-on assistance with Dell Technologies hardware, including setup, troubleshooting, and coordination of repairs or replacements when needed.
Monitor application behavior and system performance to identify recurring problems and recommend practical improvements.
Partner with internal technical teams to address connectivity, infrastructure, and Cisco-based environment issues that affect application availability.
Document support activities, root causes, and resolution steps to improve knowledge sharing and service consistency.
Assist with software deployments, updates, and configuration changes while minimizing disruption to daily operations.
Communicate clearly with users and stakeholders regarding issue status, expected timelines, and recommended next steps.

Requirements

Experience supporting enterprise applications in a technical support or application support engineering role.
Working knowledge of Active Directory, including user provisioning, access management, and basic troubleshooting.
Familiarity with Dell Technologies hardware and general computer hardware diagnostics.
Exposure to Cisco Technologies and an understanding of how network connectivity can impact application performance.
Strong problem-solving skills with the ability to prioritize and manage multiple support requests effectively.
Ability to document technical issues clearly and communicate solutions to both technical and non-technical users.
Comfortable working independently while collaborating with cross-functional IT teams in a service-oriented environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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