ITSM Process Lead

Role: ITSM Process Lead (CM/IM/PM/RM)

Location: Raritan, NJ - Onsite

Duration: 6+ Months

Job Description:

ITSM Process Lead – Change, Incident, Problem & Release Management

The Process Lead is responsible for end‑to‑end governance, execution, and continuous improvement of core ITSM processes for the DePuy program. This role ensures operational stability, regulatory compliance, and alignment with Johnson & Johnson ITSM standards during transition and steady‑state operations.

Required Skills & Experience

• Strong hands‑on experience in ITIL / ITSM Process Management.
• Deep expertise in Incident, Problem, Change & Release Management.
• Experience working in regulated / healthcare environments preferred.
• Hands‑on experience with ServiceNow ITSM.
• Strong communication, governance, and stakeholder management skills. 

Certifications (Preferred)

• ITIL v3 / v4
• ServiceNow ITSM certifications