Product Experience Designer

Cardinal Health is looking for a versatile experience designer who’s excited to craft digital products and services that help real people while supporting your colleagues as a coveted member of the Product Experience team. As a Product Experience Designer, you will solve complex design challenges while working closely with product and engineering teams to evolve relevant platforms, enabling our partners to ship efficiently and effectively to healthcare providers.

Responsibilities:

• Create low/high-fidelity designs, user flows, and testable prototypes for various digital products/services
• Help product teams deeply understand customer/user behavior, pain points, and needs
• Partner with product managers through discovery to validate both problems and solutions
• Articulate experience challenges & opportunities for your product and in healthcare more broadly
• Plan & execute user research studies, analyze data, and uncover insights
• Relentlessly consider the whole system and each detail from the user’s perspective
• Explain your design rationale to non-designers
• Collaborate across multiple functions to deliver an exceptional cohesive experience
• Clearly identify assumptions and effectively (and creatively) test them
• Determine both quantitative & qualitative insights and translate them into actionable design tasks
• Understand a human-centered product design philosophy and how it will deliver better products and build a competitive advantage
• Establish relationships with cross-functional teams and internal/external stakeholders
• Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration

Requirements:

• 4-6 years' experience designing digital products and/or services utilizing a human-centered approach
• A clear grasp of best practices for designing digital products — and habits to stay current
• IA, journey mapping, and interaction design chops and proficiency with the relevant tools
• Proven visual design and creative development skills
• Experience observing/co-facilitating basic user research, service prototyping, and usability testing
• Solid visual, verbal, and written communication skills required in the service of great storytelling
• Comfort designing within a modern product design lifecycle
• Experience designing in healthcare for relevant segments — e.g. consumer, supply chain, logistic, etc
• A conversant understanding of strategy, operations, and technology behind healthcare businesses
• Experience designing with data, including modern data visualizations to tell the right story to the right audience
• BS/MS degree in human factors, design, psychology, sociology, or relevant experience