Business Systems Analyst

SmithRx is a rapidly growing, venture-backed Health-Tech company dedicated to transforming the Pharmacy Benefit Management sector. The Business Systems Analyst will manage the Jira intake process, translate user feedback into technical user stories, and oversee Salesforce administration and integrations to enhance business operations.

Responsibilities:

• Own the end-to-end Jira intake process, evaluating new requests, resolving ambiguity, assessing system feasibility, and routing issues efficiently to keep the Business Systems queue organized
• Translate loose user feedback and broad stakeholder pain points into deeply detailed, technical Jira user stories with precise acceptance criteria
• Execute hands-on Salesforce administration (Flows, validation rules, page layouts, user security, and data management) to implement approved ticket requests
• Oversee and troubleshoot integrations between Salesforce and critical third-party tooling such as Five9, Ironclad, and DocuSign
• Run backlog grooming and sprint planning sessions, collaborating with technical leads to balance hotfixes/bugs with long-term strategic projects
• Proactively manage stakeholder expectations, providing transparent updates on ticket status, SLAs, delays, and releases
• Build robust Salesforce reports and dashboards to give key business units real-time visibility into their processes
• Write clear Standard Operating Procedures (SOPs) and technical documentation so that system changes are easily understood and auditable

Requirements:

• Bachelor's degree or equivalent experience
• 4+ years of relevant experience
• 2+ years of experience actively managing, triaging, and scaling Jira service desks, engineering backlogs, or similar ticketing workflows
• Experience configuring or maintaining third-party tools integrated with Salesforce (e.g., Five9, DocuSign, Ironclad)
• Proven ability to quickly categorize urgent bugs, system enhancements, and general questions while identifying downstream technical impacts
• Ability to create reports and dashboards to support business decision-making
• Strong analytical and problem-solving skills, with the ability to gather and translate business requirements into technical solutions
• The ability to push back gracefully on stakeholders, explain complex system limitations in plain English, and bridge the gap between business needs and engineering constraints
• Excellent communication skills and experience collaborating with cross-functional teams