Applied AI Engineer, GTM Growth Engineering

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking an Applied AI Engineer to build production systems that enhance AI-powered go-to-market workflows, focusing on improving agent behavior and customer engagement.

Responsibilities:

• Own the production improvement loop across agent behavior, customer and operator feedback, evaluation, experimentation, and verified business outcomes
• Instrument agent workflows so model interactions, tool use, decisions, failures, human edits, and downstream outcomes can be understood in context
• Define meaningful quality standards, representative evaluation datasets, regression coverage, and production monitoring for real GTM workflows
• Investigate why agents underperform across context, knowledge, instructions, tools, routing, guardrails, or workflow design
• Design and ship targeted behavior improvements, including changes to prompting, context construction, decision logic, tool use, and human-review paths
• Build backend services, APIs, data models, and feedback pipelines that make agent behavior observable, steerable, and reproducible
• Run controlled experiments, production replays, or staged rollouts to measure whether changes improve quality and downstream business results
• Partner with Product, Data Science, Sales, and B2B Marketing to prioritize high-value problems and define customer and business success
• Ship with appropriate safeguards for privacy, security, reliability, human oversight, and safe operational rollout