Principal Software Engineer

Docusign is a leading company in e-signature and contract lifecycle management, transforming into an Intelligent Agreement Management platform. The Principal Software Engineer will lead the shift towards reliability as a product feature, mentoring teams and architecting systems to enhance operational stability.

Responsibilities:

• Lead and code with the team
• Lead the cultural and technical shift toward treating reliability as a product feature
• Move the org away from reactive "ops" work toward building durable platforms and self-healing systems
• Possess elite Incident Commander skills while not expected to be in the daily on-call rotation, stepping in during high-stakes outages to bring calm and clarity, and use those experiences to architect systems that ensure those incidents never happen again
• Define the "Golden Paths" for our Cloud migration, ensuring that as Docusign scales globally, our architecture remains "Multi-Active" and impervious to regional cloud failures
• Challenge the status quo, mentoring Senior and Staff SREs to think like software architects
• Advocate for "Error Budgets" that have real teeth, influencing product roadmaps to prioritize long-term stability

Requirements:

• 15+ years of experience in large-scale distributed systems, software engineering, or infrastructure roles, with a track record of driving system architecture
• Experience as a software engineer by trade with deep proficiency in Go or Python, possessing a 'code-first' approach and a passion for writing production-grade automation services alongside the engineering team
• Experience with proven technical leadership in building global, active-active distributed systems at hyperscale, functioning simultaneously as an architect and an engineering peer
• Experience with production-hardened mastery of Kubernetes and Terraform to manage complex, multi-tenant cloud topographies
• Experience acting as a primary Lead Incident Commander for tier-0 global outages, with the ability to translate operational chaos into actionable technical stabilization
• Experience defining 'Developer Experience' strategies and contributing to Internal Developer Platforms (IDPs) that bake resilience and infrastructure abstractions directly into developer workflows
• Technical expertise executing high-stakes on-premises to cloud migrations natively within Microsoft Azure (specifically utilizing Azure Kubernetes Service / AKS and Azure traffic routing)
• Hands-on experience architecting global distributed tracing capabilities using the OpenTelemetry ecosystem to track deep, user-centric SLO metrics across microservices
• Experience developing self-healing infrastructure patterns through a blend of deterministic code and AI-assisted/predictive anomaly remediation models
• Experience championing and setting up automated fault-injection frameworks to proactively prove system recoverability before a real production blast radius occurs
• Experience building safe deployment architectures (Canary, Blue/Green) managed via secure pipelines (GitHub Actions, Azure DevOps) with automated safety policies embedded directly into the code lifecycle