Implementation Manager, Brand Product

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. The Implementation Manager will lead the delivery of new customer services and upgrades within the Brand Protection - Digital Brand Services team, ensuring timely and specification-compliant service delivery while coordinating with various stakeholders.

Responsibilities:

• Main point of contact for all new Brand Protection and Enforcement customers as they progress through the implementation process
• Coordinate Implementation team activities as required
• Liaison with, and updates on progress to, customer, Account Management and Senior Management
• Working closely with customers to ensure the service meets contractual requirements and is delivered on time
• Managing the end-to-end service implementation lifecycle
• Ensuring the implementation project is clearly scoped
• Developing and maintaining a detailed project plan
• Coordinating project initiation, and gathering client deliverables
• Managing the effective and efficient deployment of resources
• Monitoring and reporting project progress and performance
• Understand dependencies between projects and provide advice to colleagues and business stakeholders, as appropriate
• Recording and managing project issues, risks, and dependencies
• Responsible for monitoring inter-departmental actions and following up as required
• Assess client requirements
• Monitor and review tools and process utilized and recommend changes as appropriate
• Ensure that projects are formally closed and, where appropriate, subsequently reviewed and that lessons learned are captured and action for continual improvement is taken

Requirements:

• Experience in a customer-facing role, preferably as an Analyst or Account Manager
• Strong understanding of Project Management principles and methodologies and their relative applications
• Ability to transfer Project Management knowledge to direct teams
• Experienced and strong influencer who can manage expectations and leverage collaboration from Senior Management Teams on the customer side whilst coordinating internal teams across different departments (Operational, Commercial, Technical and Legal)
• Highly effective written and verbal communication skills; must be able to speak English clearly; must be able to concisely explain business problems or solutions both in writing and verbally
• Ability to retain objectivity and the understanding of a problem or situation