Customer Success Manager (Enterprise)

Talentpluto is a well-funded AI company building a real-time AI tool for sales teams. They are seeking a Customer Success Manager to own enterprise customer success, set the standard for the function, and drive retention and adoption for their customers.

Responsibilities:

• Own enterprise customer success as the first post-sales hire
• Set the standard and build the foundation for the customer success function
• Drive retention, adoption, and strong outcomes for enterprise customers
• Operate as an individual contributor with a team built around you over time
• Help define processes and best practices from the ground up

Requirements:

• 2-5 years of customer success experience at a high-growth, well-respected startup
• Enterprise customer success experience, specifically from a startup environment
• Track record as one of the earliest customer success hires at a previous company
• Likeable, personable, and easy to work with