AI Product Engineer - Healthcare Patient Navigator

Jacob: Personal Brand Consulting is focused on improving the lives of cancer patients and their families through innovative solutions. They are seeking an AI Product Engineer to design and build an AI patient navigator that effectively answers patients' questions about cancer and guides them through their journey, ensuring a trustworthy and supportive experience.

Responsibilities:

• Architect and build the navigator: LLM application layer, RAG pipeline over our content and curated medical sources, and grounding/citation so every clinical answer traces to a credible source
• Design the conversation itself such as the first five minutes with a newly diagnosed patient
• Build guardrails that keep the system inside its lane: no diagnosis, no treatment advice, clear escalation paths to human navigators
• Implement transparency by design. Patients should understand what the system is, what it draws from, and how we're connected to the resources it mentions
• Work with our clinical reviewers to validate answer quality and keep the knowledge base current
• Ship a working prototype in your first 60-90 days, then iterate toward production

Requirements:

• 4+ years of software engineering experience, including production web applications
• Hands-on experience shipping LLM applications to real users, not demos or side projects
• Strong RAG experience: retrieval design, embedding/chunking strategy, retrieval evaluation, and grounding responses in source documents
• Fluency with Anthropic and/or OpenAI APIs and modern LLM tooling
• Demonstrated product judgment, you've made calls about what to build and why, not just how
• Experience designing multi-turn conversational or agentic systems (systems with goals and state, not single-shot Q&A)
• Comfort working directly with a non-technical founder; you communicate clearly and often
• Sound judgment about operating in a regulated, high-stakes domain, you build conservatively where the cost of a wrong answer is high
• Strong analytical skills to interpret user data, patient journeys, and product performance metrics
• Hands-on experience in product engineering and product design for AI or software solutions
• Excellent communication skills for collaborating with cross-functional teams and explaining complex concepts clearly
• Background in research and development (R&D), including prototyping, testing, and iterative improvement of digital products
• Understanding of healthcare workflows, patient experience, or digital health tools is highly beneficial
• Ability to work independently in a remote environment, manage multiple priorities, and meet deadlines
• Proficiency with relevant tools or languages for AI product development (e.g., Python, APIs, data analysis platforms) is an advantage
• Bachelor's degree in engineering, computer science, healthcare informatics, or a related field, or equivalent practical experience
• Experience in healthcare, health tech, or another regulated industry (HIPAA, FDA SaMD boundaries, or equivalent)
• Conversation design or UX design experience
• Prior startup founder or founding-engineer experience
• Oncology or patient-navigation domain exposure