Business Analyst DCOE

Carhartt is a company dedicated to serving hardworking people by building durable products. The Digital CoE Business Analyst will collaborate with various teams to deliver support and operational efficiencies while working in an agile environment. This role involves problem-solving, clear communication, and driving overall global business initiatives.

Responsibilities:

• Facilitate workshops, gather business requirements, map business processes, document customer journeys, and author business requirements with accuracy and clarity
• Analyze and define projects that will enhance and deliver new features and functionality to budget and without compromising quality
• Research, benchmark, design and implement new or enhanced digital processes/projects to meet key business objectives
• Support the business in the creation of business cases and change requests to support the corporate strategy with clear ROI and to continually improve the functionality, performance, and reliability of our E-Commerce systems
• Support the business in the creation of the financial pro-forma
• Create functional specifications and work collaboratively with stakeholders across the business and IT teams in the US, Canada and Europe
• Champion the agile methodology
• Write user stories and acceptance criteria, define epics, actively participate in or lead scrums, grooming sessions and sprint retrospectives
• Create and manage multiple project plans to maintain schedule and budget, clearly identifying change in costs and or timeline
• Update the Kanban board, provide regular oral and written project/sprint updates identifying risks, opportunities and time lines
• Author business process guides for end users and conduct training sessions
• Track tickets and projects through Azure Dev Ops
• Cross train other Business Analysts, help desk and document solutions
• Manage third party vendors
• Translate IT and Business requests

Requirements:

• Bachelor's degree required
• 3 or more years of Business Analyst experience
• 3+ months of retail store experience or 1 year experience supporting retail store systems
• Proficiency in Project, Word, Visio, Excel, PowerPoint
• Basic understanding of HTML, and UX design principles
• Strong oral and written communication, organization, time management and analytical/problem solving skills are required along with a high degree of flexibility and creativity
• Proven track records of delivering projects on time and on budget
• Experience operating in an Agile team
• Proven experience in requirements gathering and stakeholder management
• Strong interpersonal skills with persuasive and assertive approach to getting the job done
• Experience writing business test cases and managing the user acceptance testing period
• Strong attention to detail
• Demonstrated ability to think outside of the box and to solution for complex opportunities
• Self-Starter with endless curiosity
• Apparel, ecommerce, retail or consumer products manufacturing experience preferred
• Experience using In-Design, Photoshop and Jira preferred