Seasonal (Temporary) Customer Service Call Center Agent

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. As a Member Care Representative, you will support members as they navigate important health insurance decisions, providing guidance and clarity with empathy and professionalism.

Responsibilities:

• Handle inbound and outbound calls lasting 15–30 minutes
• Help members understand and confirm insurance application details
• Communicate clearly, calmly, and compassionately—especially with older adults
• Follow required scripts and compliance guidelines while sounding conversational
• Protect sensitive Personal Health Information (PHI) at all times
• Take ownership of each interaction to ensure members fully understand next steps

Requirements:

• High school diploma or equivalent
• 1+ year of customer service experience
• Clear and professional phone communication skills
• Comfort using multiple computer systems
• Ability to stay focused and engaged during high call volume
• Comfort supporting customers who may feel anxious or confused
• Empathy, patience, and professionalism throughout long or consecutive calls
• Strong attention to detail and commitment to accuracy
• Ability to learn quickly and adapt to structured tools and systems
• Integrity and respect for confidentiality
• Weekend availability required
• 100% remote with a private, quiet workspace
• Hard-wired high-speed internet required
• Bilingual candidates encouraged to apply
• Phone-based customer service experience preferred