Customer Implementation Manager

Damoov is a global API-first telematics and mobility platform that powers innovative solutions in insurance, logistics, and connected vehicles. They are seeking a Customer Implementation Manager to lead customer onboarding and deployment initiatives, ensuring successful launches and long-term success for customers using their platform.

Responsibilities:

• Lead customer onboarding and implementation projects from kickoff through successful launch
• Develop implementation plans, timelines, milestones, and success criteria for customer deployments
• Coordinate activities across customer teams and internal stakeholders to ensure smooth execution
• Serve as the primary point of contact during implementation and deployment phases
• Partner with Solutions Engineering teams to support API integrations, SDK deployments, platform configuration, and technical onboarding
• Track project progress, identify risks, manage dependencies, and proactively resolve blockers
• Facilitate implementation meetings, status updates, and stakeholder communications
• Help customers adopt best practices and maximize value from Damoov’s platform
• Support pilot programs, proof-of-concepts, and phased rollouts
• Collaborate with Product and Engineering teams to communicate customer feedback and implementation insights
• Contribute to improving implementation methodologies, onboarding processes, and customer launch programs
• Build documentation, templates, playbooks, and resources that improve implementation efficiency and scalability

Requirements:

• Experience in implementation management, customer onboarding, project management, customer success, professional services, consulting, or a related role
• Strong project management and organizational skills
• Experience coordinating multiple stakeholders and managing complex customer-facing initiatives
• Excellent communication and relationship-building capabilities
• Ability to manage multiple implementation projects simultaneously
• Strong problem-solving and analytical skills
• Customer-focused mindset with a passion for delivering successful outcomes
• Ability to balance technical, operational, and business considerations
• Comfortable operating in a fast-moving, entrepreneurial environment
• Experience in B2B SaaS, APIs, developer platforms, mobility technology, insurance technology, logistics, telematics, or connected vehicle solutions
• Experience supporting enterprise software deployments and onboarding programs
• Familiarity with software integrations, APIs, SDKs, and cloud-based platforms
• Experience working with enterprise customers and strategic accounts
• Knowledge of project management methodologies and implementation best practices
• Experience working in a startup or scaling technology company