Entegral Associate Customer Delivery Manager

Entegral is a SaaS company owned by Enterprise Mobility, focused on enhancing the customer experience in the insurance replacement and automotive repair markets. The Associate Customer Delivery Manager will provide product and technical guidance to customers, managing the delivery process from discovery to onboarding, and ensuring successful implementation and integration of SaaS solutions.

Responsibilities:

• Manage multiple medium deliveries and assists with medium to large complex global SaaS API integrations and UI implementations to completion ensuring customer relationship success, working with multiple resources and managing project teams effectively
• Creates and manages work plans to deliver contractually defined implementations in the Statement of Work; define and communicate tasks and milestones to track work effectively and communicate openly with internal and external stakeholders at all levels to ensure project status is visible and accessible
• Serve as the primary escalation point for owned small/medium projects regarding implementation and product delivery issues and risks; practice effective risk management and change management processes to minimize exposure, working with senior management to implement solutions
• Coordinate and/or execute the completion of software setup configuration with project resources, ensuring deliverables and configurations are on time, within budget and meet quality standards
• Coordinate and facilitate customer user acceptance testing and product training with customer stakeholders and users
• Manage software launch activities with the customer, Product, IT and Contact Center for small/medium deliveries and assist with coordination for large or complex deliveries
• Conduct interim and post-project reviews; assess the need for an recommend improvements for future projects; champion new processes and methodologies within the Customer Success, Customer Delivery team and throughout the global enterprise

Requirements:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must be minimum 18 years of age
• Bachelor's degree or Technical/Vocational Degree
• 1+ years of professional work experience in at least one of the following roles: Business Analyst, Saas Implementation, Technical Customer Onboarding, Systems Analyst, Technical Account Manager
• 1+ years of customer software integration experience in the SaaS sector including the following: Managing multiple small to medium API Customer Integrations, Coordinating implementation configuration and testing API integrations and UI products, Implementing and testing system integrations between multiple internal and external environments and products, Capturing and sharing key integration decisions and insights, Controlling project scope, quality, & timeline, Manage customer onboarding, user implementation, and post-launch monitoring
• Solid understanding or hands-on experience with API integrations
• Experience working hands-on with development teams and product managers in an Agile framework
• Experience with Google Suite, MS Office Products
• Experience working with JIRA, Confluence, and other enterprise collaboration tools
• Must be located in one of the following states: FL, IL, LA, MD, MI, MN, MO, NJ, NY, OH, PA, TN, TX, VA, and WI
• Must be able to travel and attend in-person meetings, training, and business events at company offices and other U.S. locations, including Madison, WI and St. Louis, MO, up to 2–4 times per year as required
• For remote or full remote work-from-home positions, reliable high-speed internet, a dedicated professional workspace, and a functioning webcam are required. This position operates in a camera-on, video-first environment, and regular video participation is a condition of employment
• Strong communication skills, both written and verbal
• Strong organizational skills and ability to multitask
• Ability to work cross-collaboratively with cross-functional teams in a matrix environment
• Proven ability to manage complex team dynamics
• Skills at receiving & acting on constructive criticism
• Ability to thrive in adaptable environments