Job Title: ServiceNow ITOM Architect (CMDB / Discovery / Service Mapping)
Location: Remote
We are seeking an experienced ServiceNow ITOM Architect to lead and enhance enterprise CMDB capabilities with a strong focus on CMDB architecture, Discovery, Service Mapping, CSDM alignment, integrations, and data quality governance. The ideal candidate will be a hands-on architect who can work directly with stakeholders while driving best practices across the ServiceNow platform.
Required Skills & Experience:
10+ years of overall IT experience with strong ServiceNow expertise.
5+ years of experience in CMDB Architecture and Data Modeling.
5+ years of experience aligning CMDB with Common Service Data Model (CSDM).
5+ years of hands-on experience with ServiceNow Discovery and Service Mapping.
Strong experience managing CMDB data quality, governance, and integrations.
Expertise in designing and maintaining a scalable and accurate CMDB supporting ITSM and ITOM processes.
Experience integrating infrastructure, application, and asset data into ServiceNow CMDB.
Hands-on experience with Lansweeper integration to automate physical device discovery and population into CMDB (servers, desktops, laptops, and software assets) is mandatory.
Strong understanding of ITOM, Incident, Change, Asset, Event, Observability, and Risk Management use cases.
Ability to collaborate with infrastructure, security, platform, and application teams.
Preferred Certifications:
ServiceNow CIS – Discovery (Preferred)
ServiceNow CIS – Service Mapping (Preferred)
Preferred Candidate Profile:
Hands-on ServiceNow ITOM Architect with strong implementation experience.
Client-facing communication and stakeholder management skills.
Ability to drive CMDB strategy, best practices, and architectural guidance while remaining technically involved.
