Product Systems Analyst

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
NATURE AND SCOPE:
The Product Systems Analyst serves as the primary platform specialist for assigned business systems, responsible for system configuration, solution validation, release readiness, and ongoing platform optimization. Working closely with Product Owners, Product Managers and cross-functional stakeholders, this role translates business requirements into scalable system solutions, supports delivery and testing activities, manages platform enhancements, and ensures solutions meet business, operational, and user needs. The role also fosters internal platform expertise, strengthens operational sustainability, and reduces reliance on external vendors. This position reports to the Director, Product Management.
REQUIREMENTS:
1. Bachelor’s degree in Business, Information Technology, Computer Science, Management Information Systems, or related field (or equivalent experience). Equivalent combination of education and experience will also be considered.
2. A minimum of 3 years of experience administering, configuring, testing, or supporting enterprise platforms.
3. Demonstrated experience supporting Agile product delivery, software implementations, platform enhancements, upgrades, and release cycles.
4. Demonstrated experience with system configuration, platform administration, workflow design, business rules, and permissions management.
5. Strong understanding of system integrations, APIs, data flows, environment management, and vendor-supported solutions.
6. Demonstrated experience with testing disciplines, including functional, integration, regression, user acceptance testing (UAT), defect management, and production readiness validation.
7. Ability to analyze business requirements, user stories, and acceptance criteria and translate them into scalable system configurations and validation activities.
8. Strong troubleshooting, root cause analysis, documentation, communication, knowledge transfer, and cross-functional collaboration skills.
9. Ability to work effectively with Product Owners, Product Managers, technology teams, business stakeholders, vendors, and subject matter experts.
10. Experience in financial services, lending, or loan origination platforms preferred.
11. Working knowledge of platform administration tools, integration platforms, Azure environments, Azure DevOps, Agile/Scrum methodologies, release management, change management, and configuration management practices.
12. Must have a thorough understanding of company policies and procedures as they relate to the position. Must understand and comply with all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES:
1. Serve as the primary system administrator and subject matter expert for assigned platforms, owning configuration, administration, stability, and long-term platform sustainability.
2. Configure workflows, business rules, permissions, integrations, and system settings to meet business and operational needs.
3. Partner with Product Owners, Product Managers, technology teams, vendors, and business stakeholders to support backlog refinement, solution design, delivery planning, and release readiness activities.
4. Establish and maintain strong business relationships with stakeholders, serving as a trusted advisor to assess business needs, identify process improvement opportunities, and align system configurations and capabilities with operational and strategic objectives.
5. Translate requirements, user stories, and acceptance criteria into configuration, testing, validation, and operational readiness activities.
6. Identify and communicate dependencies, risks, technical constraints, and downstream impacts affecting implementation and release planning.
7. Support the implementation of new features, enhancements, and process improvements aligned to business objectives and product priorities.
8. Manage and support integrations, monitor data flows, and coordinate environment readiness across development, testing, and production environments.
9. Develop, execute, and coordinate testing activities, including functional, integration, regression, and user acceptance testing; manage defects through resolution and deployment readiness.
10. Validate production readiness, support releases and go-live activities, coordinate stabilization efforts, and participate in post-implementation reviews.
11. Create and maintain documentation, configuration guides, operational procedures, validation evidence, and support materials.
12. Facilitate knowledge transfer, support training initiatives, and build internal platform expertise to reduce vendor dependency.
13. Recommend and drive continuous improvement opportunities that enhance operational efficiency, user experience, quality, platform sustainability, and future product capabilities.
14. Other duties as assigned.
EEO/Veterans/Disabled