Communications Officer, Code

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

We're looking for a Communications Officer to join our Code Communications team and help tell important stories that influence industry behaviour, strengthen confidence in financial services and contribute to fairer outcomes for consumers.

This is a fantastic opportunity for an early-career communications professional who is passionate about writing, storytelling, media, digital communications and creating content that makes complex information easy to understand.

This is an 18-month max-term contract initially

Working closely with the Head of Communications, Code, you'll contribute to a broad range of communications activities that support the Code Compliance and Monitoring Group and its independent Committees.

What you'll do:

• Write and edit engaging content for reports, publications, stakeholder communications, media materials, presentations, social media and internal channels.
• Transform complex data, findings and industry issues into clear, accessible and impactful communications.
• Publish and maintain website content, ensuring quality, accessibility and consistency.
• Create professional visual content using approved templates and design tools.
• Support media engagement activities, including identifying story opportunities, preparing media materials and coordinating responses to enquiries.
• Collaborate with subject matter experts, leadership teams, independent committees and external stakeholders to deliver high-quality communications projects.
• Monitor communications performance and contribute ideas that improve engagement and impact.

Qualifications

We're looking for someone who is curious, proactive, enthusiastic and eager to learn.

You'll bring:

• A tertiary qualification in communications, public relations, journalism or a related discipline, supported by strong academic results.
• A sound understanding of communications theory, contemporary practice and the role communications can play in building awareness, influencing behaviour and supporting organisational outcomes.
• Outstanding writing, editing and storytelling skills, with the ability to communicate complex information in a clear, engaging and audience-focused way.
• An interest in media relations and current affairs, with strong news judgement and confident communication skills.
• Experience using design tools such as Canva or Adobe to create professional communications materials.
• Familiarity with website content management systems, digital publishing and accessibility principles.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities.
• A collaborative approach, sound judgement and a commitment to producing high-quality work.

Additional Information

• Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

Please submit a cover letter detailing your reasons for applying and a copy of your academic transcript.

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.