Accommodation Services Manager

Who we are:  

At Claro, we support people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

The Opportunity:

We have an exciting opportunity to join a supportive and inclusive team. This role will provide client services management for our clients. Critical functions of this role include care plan management and review, client documentation management, point of contact for client, management, and improvement of the clients experience through engagement of care teams and stakeholders, and oversight of funding utilisation. 

The Disability Services Manager will work in partnership with clients and their families to identify assessment care needs and support services required to promote enablement, dignity, independence and choice.

You will be responsible for, but not limited to:

• Effectively engage in client relationship management to ensure high quality customer experience 
• Ensure effective care plan review and management
• Leading and provide coaching to support workers in effective methods for delivering and exceeding client expectations 
• Service level monitoring including the review of funding and client/carer satisfaction 
• Ensure consumer support plans and assessments are completed within required timeframes
• Conduct case conferences with internal and external stakeholders in conjunction with the consumer and/or their representative when needs change or review of needs is required

To be successful in this role you will have

• Demonstrated experience in a Community Services Co-ordination or Case Management role
• Demonstrated experience in managing SIL/Disability accommodations
• Certificate IV in community services, or relevant discipline (Preferred)
• Demonstrated experience supervising, supporting, and training staff 
• Knowledge of OH&S legislation relevant to aged care and disability service sector
• Can work effectively as part of a multidisciplinary care team  
• Build strong relationships with customers, case managers and other key stakeholders 
• High level of written and verbal communication skills 

Additional Requirements:

• NDIS Worker Screening Check
• National Police Certificate
• Current Drivers license 

What’s in it for you:

• Opportunity to work for the nation's largest health and aged care provider, with a rapidly growing and progressive vision
• Friendly team environment with a great community care spirit
• Employee Assistance Program for staff and their families
• Rostered day off for real work-life-balance

How to apply

To apply select the ‘apply’ button and you will be redirected to our website to commence your application.

• Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today! 

Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.