Senior Process Engineering Specialist

Inovalon is a technology-driven company focused on transforming the healthcare ecosystem through data solutions. The Senior Process Engineering Specialist will lead initiatives to document, optimize, and enhance business processes while driving automation and AI transformation to improve operational excellence.

Responsibilities:

• Conduct enterprise-wide process discovery activities across business functions
• Facilitate stakeholder interviews, workshops, and process assessment sessions
• Document current-state and future-state processes using industry-standard methodologies and tools
• Develop and maintain process maps, SOPs, workflows, RACI matrices, operational playbooks, and governance documentation
• Establish and manage a centralized repository of business processes
• Ensure process documentation remains current and aligned with evolving business needs
• Analyze processes to identify bottlenecks, redundancies, risks, inefficiencies, and improvement opportunities
• Design scalable operational processes that support company growth and business transformation
• Partner with leadership teams to prioritize improvement initiatives based on business impact
• Implement performance management frameworks to monitor process effectiveness
• Drive standardization across departments to reduce variability and improve operational consistency
• Identify, evaluate, and prioritize opportunities to eliminate manual and repetitive activities and as needed replace with workflow automation
• Lead discovery efforts to identify knowledge-based activities and decision-making processes suitable for AI augmentation
• Develop business cases that quantify expected benefits and return on investment – customer experience, capacity, reduced resourcing, operational risk reduction, cycle time reduction and quality improvement
• Partner with Technology, Product and Data teams to develop and deploy automation and AI-enabled capabilities
• Define training and communications program that ensures sustainable adoption of new tooling and processes
• Measure realized business value and adoption following automation implementation
• Measure AI adoption, utilization, productivity gains, and business value realization
• Design and implement process control frameworks that improve consistency, compliance, and risk management
• Collaborate with Audit, Compliance, Security, and Risk teams to strengthen operational controls
• Ensure processes support regulatory, contractual, and organizational requirements
• Conduct periodic reviews to validate process effectiveness and control adherence
• Build strong partnerships across business, operations, customer success, product and technology teams
• Present recommendations and improvement roadmaps to senior leadership
• Support change management activities associated with new processes and technologies
• Drive adoption of continuous improvement and operational excellence practices across the organization

Requirements:

• Bachelor's Degree in Arts/Sciences (B.A./B.S.) or equivalent experience in a related field required
• 5+ Years of experience in Process Engineering, Business Process Management, Operational Excellence, Continuous Improvement, Business Transformation, or related disciplines
• Experience leading process discovery, process mapping, and process redesign initiatives
• Experience documenting end-to-end business processes using industry recognized tooling
• Experience implementing workflow automation, process automation, or RPA solutions
• Demonstrated success delivering measurable process improvements
• Experience managing cross-functional stakeholders and business transformation efforts
• Experience using data analysis and performance metrics to drive decision-making
• Experience developing business cases and investment recommendations
• Strong project management and execution capabilities
• Lean Six Sigma Green Belt, Black Belt, or equivalent certification
• Business Process Management (BPM) certification
• Project Management Professional (PMP) certification
• Change Management certification
• AI, Automation, Data Analytics, or Operational Excellence certifications