Customer Success Manager, Brazil

Panaya is the leading agentic platform for enterprise application Smart Testing and Change Impact Analysis. As a Customer Success Manager, you will manage the company’s relationship with existing customers, ensuring satisfaction and account health while nurturing expansion opportunities and increasing sales.

Responsibilities:

• As the primary liaison, you will be the face of Panaya to the customer at the same time representing customer’s interests internally with other teams in Panaya
• Lead all aspects of customer account management including renewals, expansion, and upsell opportunities
• Lead the customer’s journey with Panaya by being the customer’s point of contact including on-boarding, methodology consultancy, and best practices
• Build strong and positive relationships as a trusted advisor with clients at various levels
• Promote product updates and adoption to the customer, identify opportunities to showcase Panaya use cases, help customers leverage value and achieve their objectives
• Advocate as the voice of customers within the company
• Learn and maintain technical expertise on product capabilities, use cases, and best practices
• Support your clients and prospects with expertise about different tool related questions

Requirements:

• Fluency in English is a required
• Fluency in Portuguese is required
• At least 5 years of client-facing experience in implementing Enterprise applications like SAP or Oracle EBS in a techno-functional or DevOps leadership role
• Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role
• Ability to handle high-pace sales processes and management of multiple customer accounts
• Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation
• Business orientation and analytical thinking
• The ability to work in a dynamic, cross-functional, team-based environment
• Ability to communicate and negotiate with C level executives and decision makers and Procurement / contracts teams
• Experience as a Customer Success Manager Technical Account Manager for SaaS enterprise software in DevOps
• Knowledge about the software development life cycle and DevOps. Certifications like PMP, SAFe are preferred
• Experience in SAP development is a plus