Customer Success Manager

TRADEBE is seeking a Customer Success Manager to join their team. In this role, you will cultivate strong relationships with key customers, ensuring a seamless customer experience and driving retention, loyalty, and advocacy.

Responsibilities:

• Customer Onboarding : Guide new customers and internal teams through the onboarding process, ensuring smooth and successful implementation
• Account Management: Serve as the primary non-sales contact for assigned accounts, fostering strong relationships, monitoring product adoption to provide optimization recommendations, and contributing to strategic account planning, including pricing and renewals
• Opportunity Identification and Connection: Identify, document, and connect team members to cross-selling opportunities while engaging stakeholders across the customer’s organization to strengthen partnerships and capture greater wallet share
• Metrics and Reporting: Lead the creation of content assets, data, and insights with Sales Operations support to enhance customer reviews, while providing customer-facing reports and key metrics to ensure performance goals are met
• Proactive Issue Resolution: Act as a liaison between the customer and internal teams to proactively address and resolve customer issues or concerns promptly
• Financial Management Support: Proactively identify billing discrepancies and issues through the support of the Finance and Operations team and develop plan to resolve in a timely manner
• Environmental, Health & Safety: Foster a culture of safety by prioritizing and ensuring compliance with all Environmental, Health, and Safety (EHS) policies and procedures

Requirements:

• Extensive technical knowledge in the Environmental Services industry is required for consideration
• Bachelor's degree in Business Administration, Environmental, Chemistry, or related field required. Additional experience in lieu of a Bachelor's degree accepted
• 5+ years of experience in a customer success or experience, or technical role in the industry
• Knowledge of RCRA and waste profiling required
• Strong organizational skills and attention to detail
• Previous customer success experience, sales, or account management experience
• Impeccable communication skills: verbal, written, and presentation skills
• Customer-centric mindset with a win-win mentality
• Knowledge of best practices in customer success and retention
• High work capacity, dependable, results oriented and strong sense of urgency
• Ability to travel 10-20% for customer meetings (quarterly)
• Proficiency in SAP is highly desirable