Senior Manager- Platform Engineering/DevOps

CVS Health is a healthcare company focused on creating a more connected, convenient, and compassionate health experience. The Senior Manager, Platform Engineering/DevOps will lead enterprise-scale cloud platform delivery, manage engineering teams, and oversee secure, scalable GCP-based platform capabilities. The role is responsible for roadmap execution, operational reliability, stakeholder coordination, incident management, mentorship, innovation, and Agile delivery.

Responsibilities:

• Own and execute the H100 platform engineering roadmap, aligned to enterprise priorities and program milestones
• Drive delivery of GCP-based platform capabilities (GKE, networking, IAM, CI/CD, observability)
• Establish and enforce engineering standards, best practices, and ADR compliance
• Ensure adherence to security, compliance, and governance requirements (SOC2, HIPAA)
• Partner with client stakeholders and cross-functional teams (security, networking, applications)
• Provide clear status reporting, risk identification, and mitigation strategies
• Coordinate dependencies across teams and delivery streams
• Act as a technical and delivery point of contact for platform-related discussions
• Oversee implementation of GCP landing zone components (resource hierarchy, IAM, networking)
• Guide adoption of GitOps models and CI/CD frameworks (Config Sync, ArgoCD, GitHub Actions)
• Monitor platform SLOs and operational metrics (uptime, MTTR, deployment frequency)
• Identify risks, capacity constraints, and improvement opportunities
• Lead incident response and escalation management, including post-mortems
• Ensure availability of runbooks, documentation, and operational procedures
• Support SRE practices and production readiness models
• Maintain platform reliability and operational stability
• Lead a team of engineers (FTE  + Contractors)
• Provide guidance, mentorship, and performance direction
• Support knowledge sharing and onboarding for contractor teams
• Promote a culture of continuous improvement and accountability
• Identify opportunities for automation and platform optimization
• Support integration of AI-driven operations and intelligent tooling
• Evaluate tools related to cloud security posture and DevOps efficiency
• Encourage adoption of modern platform engineering practices
• Drive sprint planning, backlog prioritization, and Agile execution
• Manage resource allocation and contractor utilization
• Track SOW deliverables, milestones, and dependencies
• Provide regular reporting on progress, risks, and capacity

Requirements:

• • 7+ years of experience in DevOps, platform engineering, or SRE
• • 4+ years of experience in team leadership, management, or technical lead roles , leading mid-sized teams (5–10 engineers)
• • 3+ years of experience with technical foundation in:
• • Google Cloud Platform (GCP) (GKE, IAM, networking, monitoring)
• • Kubernetes and container-based systems
• • CI/CD pipelines and GitOps workflows
• • Infrastructure-as-code (Terraform, KCC, Kustomize)
• • 4+ years of experience with:
• • Agile/Scrum delivery and sprint execution
• • Incident management and operational support (SRE practices)
• • Cross-team coordination and stakeholder communication
• • 1+ years of AI-driven operations or automation frameworks
• • 3+ years of experience designing, implementing and troubleshooting cloud networking, including VPCs routing, load balancing, firewalls, DNS, hybrid connectivity and secure communication between applications
• • 3 + years of experience working in support , production environment and periodic on call rotation
• • 3+ years experience with any of the following databases SQL, Oracle, Mongo DB, Cassandra , Cloud Spanner , Kafka
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience (High School diploma + 4 years of relevant experience)
• • Ability to manage delivery in structured programs with multiple dependencies
• • Experience in regulated industries (e.g., healthcare)
• • Certifications such as:
• • PMP, Scrum Master (CSM), or SAFe
• • GCP Professional Cloud Architect
• • Exposure to:
• • Cloud security tools (Wiz, SCC)
• • Networking/security platforms (Palo Alto, F5)