Senior Site Reliability Engineer - Observability

Optum is part of the UnitedHealth Group, dedicated to simplifying the logistics of complex workforce health programs. The Senior Observability Engineer will be responsible for maintaining the reliability, scalability, and availability of monitoring solutions, focusing on enterprise infrastructure and application monitoring.

Responsibilities:

• Maintain and deploy monitoring and alerting
• Design, configuration and maintenance of log aggregation solution at a large scale
• Set up and manage ingestion pipelines and data transformations
• Have the mindset of “automate any task”
• Monitoring and Alerting: Build and maintain robust monitoring systems using tools like Elk, Dynatrace, Prometheus, OTEL and Grafana to detect potential issues early and trigger alerts for timely response
• Maintain associated documentation as it applies to our audit and certification requirements
• Participate in troubleshooting, capacity planning, and performance analysis activities
• Research new monitoring requirements and in many cases write code for that
• Medium to expert level in setting up AI rules for tools like DavisAI (Dynatrace) and/or Elastic GenAI
• Solid expertise in setting up monitoring policies/rules/templates; and writing scripts to accomplish monitoring requirements

Requirements:

• 2+ years of experience working directly with monitoring tools as either an Admin, SME or as an Architect, preferably with Dynatrace and/or ElasticSearch
• 2+ years of experience with Dynatrace (managed, cloud as well as offline, with full scope of best practices and setup as it relates to Active gate, cloud, on-prem and custom with workflows), or with Elastic on-prem and cloud with best practices around the platform
• 1+ years of experience with designing data pipelines using filebeat, Logstash and/or fluentbit/fluentd
• 1+ years of AI expertise as it relates to Observability to reduce the amount of work, and make our products more reliable and resilient
• 1+ years of experience writing scripts in languages like Python and (Bash or powershell) to automate tasks
• 1+ years of experience working with Linux OS
• United States Citizenship
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment
• BS/MS in CS/engineering or equivalent OR 5+ years of experience
• 1+ years of experience in Terraform and Ansible. Syntax, best practices, and managing complex configurations in multi commercial and Gov clouds to build and manage infra and applications
• 1+ years of scripting experience (JavaScript, Java, PowerShell, or others)
• SNMP, TCP dump and tracing
• Proven knowledge of AIOPS platform