Senior Product Designer

Leap is a company on a mission to transform the home improvement industry through innovative technology. They are seeking a Senior Product Designer to lead the design vision for Leap Crew, an AI-powered platform for contractors, focusing on creating a user-friendly experience that enhances workflow and trust in the technology.

Responsibilities:

• The end-to-end design vision for the platform, including the north-star artifacts (experience principles, concept designs, future-state flows) that give the team a shared target
• The agentic experience itself, the heart of this role: how the system proposes work, how a contractor reviews and overrides it, its error and low-confidence states, and how control stays with the human even as the agent does more
• A continuous research practice with ongoing relationships with the contractors piloting the platform, well beyond a formal session cadence
• The quality conscience for the experience: contractor-ready set before development, defended at release, and post-launch contractor signal treated as a leading indicator rather than a lagging report
• The design system for a new product: proposing the components and patterns the rest of the team will build on
• Design strategy that shapes what the team builds next, not just how it looks
• Raising the craft bar of the designers around you: specific critique that makes their work better, and direct mentorship when the team has more junior designers
• We frame the problem, we don't just fill orders. At this level you're expected to identify the problems worth solving across your area, using research across themes to articulate a coherent set of opportunities, not to decorate a spec someone hands you
• We use AI to amplify, never to skip the hard part. Day to day, you'll use AI to explore far more directions than used to be possible, stand up working prototypes (including live agent behavior) to pressure-test ideas before engineering commits, and pull patterns out of research faster than by hand. You set the standard for how the rest of the team uses it. You hold AI-assisted work to the same validation rigor as everything else: output that looks impressive but isn't grounded in a real contractor problem doesn't count
• We build quality in, not on. "Contractor-ready" is a bar set before development, defended at release, and confirmed with real contractors after. You own that bar
• We pre-align so reviews are about real decisions. You'll get stakeholders oriented before formal design reviews so the room can focus on the hard calls. Pre-alignment is about shipping the right design, not sanding down every objection

Requirements:

• 5–8 years of product design experience, with at least two years operating at a senior level in B2B SaaS
• A portfolio showing strategic ownership of a product area: research, problem framing, a design vision, shipped flows, and the outcomes that followed, including what you learned when something didn't work
• Deep in Figma, a real contributor to design systems, and fluent at using AI to stand up working prototypes quickly, at whatever fidelity the question demands
• A mature research practice: you run structured interviews, synthesize across many sessions, and change direction on evidence
• Genuine interest and fluency in designing AI-powered experiences. You have opinions about what makes an AI feature trustworthy, and ideally you've shipped or prototyped one
• Strong technical fluency: you hold your own with engineers on architecture trade-offs, read data, and reason about feasibility
• Evidence of raising the craft bar of the designers around you, formally or informally
• Writing that shifts decisions, not just describes what was made