Lead Specialist, Business Analytics

Pearson is a leading education company, and they are seeking a Lead Specialist in Business Analytics to enhance their Configure, Price, Quote capabilities. This role involves collaborating with various teams to improve CPQ processes, ensuring efficiency and alignment with business strategies.

Responsibilities:

• Oversee the day-to-day operation of capabilities within CPQ applications. Ensure CPQ is running efficiently and configured to support business workflows. This includes driving continuous improvement, applying updates and performing routine maintenance. For example:
• Administer and maintain Salesforce CPQ, including product configurations, pricing rules, discounting and approval workflows
• Support product launches by setting up SKUs, bundles, and associated pricing in CPQ
• Configure discount schedules and pricing guardrails to enforce company policies
• Monitor system usage, performance, and adoption; recommend improvements to enhance efficiency
• Collaborate with stakeholders to maintain a view of emerging needs. Translate business goals, pain points, and process gaps into roadmap needs. Identify opportunities to continuously improve how CPQ supports the business strategy
• Learn continuously about advances in CPQ with an eye toward improvement, enhancements and incorporating AI
• Create a product backlog (user stories, features, and bug fixes) that integrates stakeholder feedback. Prioritize enhancements, defects, and technical debt based on business value, risk, urgency, reduction of manual effort, and strategic alignment
• Develop detailed business requirements, process flows and user stories. Partner with the Salesforce technology team to clarify requirements and design scalable, maintainable CPQ solutions that align with business needs
• Own projects from end-to-end: aligning capabilities to needs, creating business requirements, assisting in development, acceptance criteria and testing. Ultimately accept or reject completed features based on whether they meet requirements and deliver expected value
• Ensure CPQ data is accurate, governed, and scalable. Partner with Pricing, Product, and Operations teams to ensure the availability of data to support CPQ solutions
• Ensure CPQ processes align with broader systems such as Salesforce CRM, CLM, ERP, order management, billing, and pricing systems
• Serve as the L1 first line of support for application users. Troubleshoot and resolve application issues and help colleagues use the software effectively. For example:
• Troubleshoot and resolve CPQ issues, including rule conflicts and data inconsistencies
• Conduct user acceptance testing (UAT) and support end-user training on CPQ functionality

Requirements:

• Bachelor's degree in Business, Finance, Engineering, Computer Science, or Information Systems or related field
• 2+ years as a Salesforce CPQ Administrator or similar role
• Hands-on experience with Salesforce CPQ and Zuora
• Understanding of pricing strategies, discount logic, and product bundling concepts
• Familiarity with ERP integrations, product catalog governance, or master data management
• Experience with enterprise pricing models, subscription products, bundled offerings and renewals
• Excellent troubleshooting and analytical skills to diagnose and resolve application issues
• Methodical and resourceful, a logical approach to problem-solving
• Customer Centricity and ability to focus on the evolving needs of our customers and stakeholders
• Ability to continuously re-assess prioritization to align with current business goals
• Commitment to learning and up-skilling on new software updates, features, and industry best practices
• Strong communication and ability to work both independently and as part of a team
• Salesforce CPQ Specialist certification preferred