Customer Success Manager

Apryse is an industry-leading provider of document software development technology. The Customer Success Manager plays a crucial role in establishing and maintaining customer relationships, focusing on product adoption, satisfaction, retention, and expansion.

Responsibilities:

• Manage a portfolio of customers and ensure a consistent, high-quality experience
• Build strong relationships and act as a trusted point of contact
• Identify risks early and take proactive steps to address them
• Partner cross-functionally and collaborate effectively to drive outcomes
• Navigate customer conversations, balancing company priorities with customer needs
• Maintain accurate data, reporting, and internal documentation
• Take ownership of internal tools and workflows tied to customer management
• Contribute to process improvements and team efficiency

Requirements:

• Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience
• Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
• Strong communication skills (clear, concise, and professional)
• Proven ability to collaborate across teams and build alignment
• Strong negotiation and influencing skills with customers and internal stakeholders
• Problem-solving mindset with the ability to think critically
• Ability to work independently while knowing when to involve others
• Proven work experience as a Customer Success Manager or similar role preferred
• Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
• Management, renewals or upsells experience would be a plus
• Excel/Google Sheets experience
• Software Experience
• Experience with data tools or reporting platforms
• Exposure to customer-facing roles in fast-paced environments
• Experience working cross-functionally with different teams
• Process improvement or operational experience
• Fluency in Spanish and/or Portuguese